Senior Technical Support Engineer (Bali - Hybrid/Remote Options)

Asia Recruit · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 15000000
Asia Recruit is looking for a Senior Technical Support Engineer to join our team in Bali. The ideal candidate will have a strong background in technical support and a passion for helping customers resolve their technical issues. This role offers hybrid/remote options, providing flexibility and a dynamic work environment.

📋 Tanggung Jawab Pekerjaan

Provide technical support to customers, ensuring their systems and applications are running smoothly.,Troubleshoot and resolve complex technical issues, offering solutions that enhance system performance.,Document technical problems and solutions for future reference and knowledge sharing.,Collaborate with development teams to identify and resolve technical issues.,Monitor system performance and proactively address any potential issues.,Train and mentor junior technical support engineers.,Stay up-to-date with the latest industry trends and technologies.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in technical support roles.,Strong problem-solving skills and the ability to work under pressure.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Knowledge of various operating systems, software applications, and hardware components.,Certifications in relevant technical areas are a plus.

🛠️ Keahlian

Technical troubleshooting and problem resolutionSystem performance monitoring and optimizationCollaboration and teamworkContinuous learning and staying updated with industry trendsMentoring and training junior staff
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