E-Commerce Dispute & Refund Specialist

Xurply Pte Ltd · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 28,000,000 - Rp 42,000,000 per bulan

Join Xurply Pte Ltd as an E-Commerce Dispute & Refund Specialist and play a pivotal role in managing customer disputes, refunds, and daily operational tasks in a dynamic, fast-growing environment. Based in the vibrant hub of Canggu, Bali, you’ll work with cutting-edge e-commerce platforms like Shopify, WooCommerce, and Magento to resolve customer issues efficiently. This role is perfect for someone who thrives in a fast-paced setting and enjoys problem-solving.

At Xurply Pte Ltd, we are committed to fostering a collaborative and innovative workplace. Our team is dedicated to providing exceptional customer service and ensuring seamless transactions. As an E-Commerce Dispute & Refund Specialist, you will be at the forefront of resolving customer issues, ensuring customer satisfaction, and maintaining our high standards of service.

📋 Tanggung Jawab Pekerjaan

Manage and resolve customer disputes and refund requests using tools like Zendesk, Freshdesk, and Help Scout.
Process refunds and returns in accordance with company policies and e-commerce platform guidelines.
Communicate effectively with customers to ensure their issues are resolved promptly and satisfactorily.
Monitor and analyze dispute trends to identify areas for improvement in customer service.
Work closely with the sales and customer service teams to ensure consistent and high-quality service.
Stay updated with the latest e-commerce trends and best practices to enhance dispute resolution processes.
Provide training and support to junior team members on dispute resolution and refund procedures.
Ensure all transactions and customer interactions are documented and reported accurately.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Commerce, or a related field.
Minimum 2-3 years of experience in e-commerce customer service, dispute resolution, or a related role.
Proficient in using e-commerce platforms such as Shopify, WooCommerce, and Magento.
Strong communication and interpersonal skills to handle customer interactions effectively.
Familiarity with customer service software like Zendesk, Freshdesk, or Help Scout.
Excellent problem-solving and analytical skills to identify and resolve customer issues.
Ability to work in a fast-paced environment and meet tight deadlines.
Certification in customer service or dispute resolution is a plus.